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1.
Call Center Management Overview and Applications (CCP 300)
by
University of Phoenix
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This course provides an overview of the business of call centers. Areas of emphasis include operations, people, customer relationship, leadership, and business management. Topics and Objectives includes: Business of Call Centers, Operations Management Ov
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2.
Strategies for Managing Call Center Personnel (CCP 301)
by
University of Phoenix
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This course exposes students to all aspects of staff planning and development in a call center environment. Areas examined include recruitment, training, motivational strategies, labor regulations, human resource practices, and personnel performance manag
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3.
Call Center Operations Management I (CCP 302)
by
University of Phoenix
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This course is the first in a two-part call center operations management series that concentrates on call center development, resource planning, and resource management. Students are guided through the complex process of operational planning in the call c
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4.
Call Center Operations Management II (CCP 303)
by
University of Phoenix
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This course is the second in a two-part series that concentrates on call center operations management. Students explore topics such as call center delivery technologies, management tools, performance measurements, performance communications plans, and ris
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5.
Leveraging Customer Relationships (CCP 304)
by
University of Phoenix
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This course focuses on leveraging customer relationships in a call center environment. Students examine customer relationship management strategies, tools, tactics, technologies, and applications Topics and Objectives include: Introduction to Call Cente
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6.
Strategic Call Center Thinking (CCP 305)
by
University of Phoenix
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This call center management capstone course is designed to inspire call center professionals to develop an in-depth understanding of call center operations. Students are given the opportunity to utilize project management skills in the development of call
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7.
Customer Service
by
Allied Schools
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If you are looking for a job, Customer Service skills put you in high demand with employers! There are always employment opportunities for people with customer service skills. Customer Service work employs a vast range of knowledge making your job exciti
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8.
Customer Care
by
Stonebridge Associated Colleges (UK)
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This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this workbook, you will: recognise why you need a customer care programme,
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9.
Customer Relations
by
Stonebridge Associated Colleges (UK)
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This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and o
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10.
Customer Service on The Telephone
by
Stonebridge Associated Colleges (UK)
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The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to: improve customer self esteem
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11.
Effective Customer Care
by
Stonebridge Associated Colleges (UK)
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This programme has been written for all personnel across all industries, and is intended to give staff, supervisors and managers the essential knowledge required in offering the very best professional approach to customer service. The programme will help
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12.
Positive Customer Care
by
Stonebridge Associated Colleges (UK)
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The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to off
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13.
Moving and handling Clients Safely
by
Stonebridge Associated Colleges (UK)
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This programme has been written for those working in the care industry and whose work may at some point include moving clients from one position to another. Helping learners to develop the skills they need to move and handle clients safely, considering th
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14.
Job Responsibilities of a Customer Service Representative
by
Delmar Learning
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part of Customer Service Representative - eVideo series.
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15.
Customer Service Representative Training and Career Development
by
Delmar Learning
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part of Customer Service Representative - eVideo series.
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About this page: Listing of online and distance learning customer service courses & training from schools & training providers. The above educational offerings may be taken from your home, including online, CD training, and self-paced courses. |
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